Belmond Travel Advisor - Remote

Overview

The Belmond Travel Advisor will partner with guests to make every journey with Belmond unique and legendary, managing the entire reservation process and ensuring seamless communication with operations teams.

In Short

• Be a true seller and champion for all Belmond products.
• Respond to booking inquiries promptly and follow up until resolved.
• Meet SLA targets for response times and case management.
• Ensure guest profiles are accurate and up to date.
• Understand guest motivations and tailor conversations accordingly.
• Suggest perks and enhancements for loyal guests.
• Upsell additional services and experiences during reservations.
• Show expertise in necessary systems like Salesforce Omnichannel.
• Take ownership of guest information and database integrity.
• Contribute to process improvements and system updates.

Requirements

• Experience in customer service or sales roles.
• Strong communication and interpersonal skills.
• Ability to work independently in a remote environment.
• Familiarity with Salesforce and reservation systems.
• Attention to detail and data accuracy.
• Proven ability to meet sales and performance targets.
• Ability to handle multiple tasks and prioritize effectively.
• Knowledge of travel industry trends and destinations.
• Ability to build rapport with guests and understand their needs.
• Proactive mindset with a focus on guest satisfaction.

Benefits

• Work from home flexibility.
• Opportunities for career growth within a global company.
• Employee discounts on travel and experiences.
• Access to training and development programs.
• Collaborative and supportive team environment.
• Engagement in a culture that celebrates travel and hospitality.
• Health and wellness benefits.
• Work-life balance initiatives.
• Participation in a prestigious brand within the luxury sector.
• Networking opportunities with industry professionals.