Artist Support Specialist - Remote

Overview

As an Artist Support Specialist, you will work directly with TuneCore artists to help them distribute their music online, answer their questions, and resolve any issues they have about their service.

In Short

• Answer customer emails, DMs, and phone calls to help artists distribute their music.
• Resolve issues and questions customers have about TuneCore products and services.
• Work within TuneCore’s administrative system to update and correct account issues.
• Provide reporting on customer and product issues.
• Work with a team on special projects as needed.
• Report technical and communication issues.
• Perform other duties as assigned by management.

Requirements

• Fluent in English and in French.
• At least one year of experience in customer service.
• Strong communications skills: written, verbal, and interpersonal.
• Working knowledge of Mac and Microsoft Office Suite.
• Ability to manage time effectively and prioritize workload.
• Ability to work independently and as part of a team.
• A basic understanding of the digital music industry is a plus.
• Experience with Zendesk is a plus.

Benefits

• Tailor-made training and coaching program.
• Remote working policy.
• A wellness program with many activities.
• Access to a digital mental health platform.
• A healthy and eco-responsible company restaurant.
• Individual or family health insurance.
• CSE benefits.
• A rooftop.
• A gym with free classes.