Client Success Consultant - Remote

Overview

The focus of this role is to develop trusted advisor relationships with clients and contractors in order to ensure the successful delivery of our services and solutions according to client needs and expectations. CSCs are responsible for keeping current clients satisfied by delivering exceptional client service on a day to day basis as well as identifying upsell opportunities within existing accounts. The primary goals are to ensure client satisfaction (retention), drive revenue growth, and act as a strategic consultant.

In Short

• Represent BELAY in a positive and professional manner.
• Exemplify our Core Values and Mission Statement.
• Collaborate with teammates while maintaining a positive attitude.
• Liaise between clients, contractors, and internal teams.
• Communicate effectively at all levels of an organization.
• Understand client business objectives and provide strategic guidance.
• Develop action plans with clients and contractors.
• Stay current in job knowledge through educational opportunities.
• Manage crisis situations through problem solving.
• Be proficient in using a cloud-based CRM.

Requirements

• BA/BS degree or equivalent work experience.
• Driven self-starter with positive thinking.
• Strong organizational skills and action-orientation.
• Strong verbal and written communication skills.
• Team player willing to get projects done.
• High degree of autonomy with remote work capability.
• Comfortable with video and phone calls for communication.

Benefits

• Work from home full-time.
• Engaged in a vibrant company culture.
• Opportunity for professional growth.
• Participate in a supportive team environment.
• Flexible working conditions.