CRM Business Analyst - Remote

Overview

The CRM Business Analyst will play a crucial role in supporting CRM initiatives and optimizing the CRM platform at BD, a global leader in medical technology.

In Short

• Support project activities from planning to implementation.
• Collaborate with stakeholders to gather and document CRM requirements.
• Translate requirements into user stories.
• Perform data analysis and support data migration efforts.
• Create and maintain documentation including process flows and training materials.
• Assist in meeting coordination and action tracking.
• Minimum 5 years of experience as a Functional or Business Analyst.
• Proficiency in CRM platforms, preferably Salesforce.
• Experience in Agile/Scrum methodologies.
• Excellent communication and collaboration skills.

Requirements

• 5+ years of experience in CRM or business analysis.
• Basic knowledge of CRM processes in Sales & Marketing.
• Experience in data analysis and process mapping.
• Ability to manage competing deliverables.
• Strong communication skills.

Benefits

• Opportunity to work with a global leader in healthcare.
• Inclusive and growth-centered company culture.
• Chance to make a difference in human health.
• Collaboration with passionate professionals.