Customer Service Representative - Remote

Overview

The Customer Service Representative will be the primary contact for customers, addressing inquiries and ensuring a positive customer experience while contributing to the development of BD's healthcare solutions.

In Short

• Act as the first point of contact for customer inquiries.
• Handle service complaints via phone, email, and chat.
• Support marketing initiatives and projects.
• Assist in the introduction and development of new processes and tools.
• Collaborate with the sales team on customer-related issues.
• Build and maintain trusting relationships with customers.
• Work in a dynamic team environment.
• Flexible working hours available (full-time or part-time).
• Contribute to a culture of learning and growth.
• Engage in a mission to improve healthcare solutions.

Requirements

• Completed commercial training or similar qualification.
• Experience in customer service and communication skills.
• High customer focus and empathy.
• Basic knowledge in medical technology or healthcare.
• Proficient in MS Office and office communication tools.
• Fluent in German and ideally good English skills.
• High self-motivation and flexibility.
• Ability to handle stress and work under pressure.

Benefits

• Opportunity to shape the future of healthcare.
• Work in an inclusive and growth-oriented culture.
• Collaborate with passionate leaders and team members.
• Flexible working arrangements.
• Engagement in meaningful work that impacts human health.