Customer Care Specialist (Virtual) - Remote

Overview

We are seeking a dedicated and empathetic Customer Care Specialist to join our virtual support team. In this role, you will be the first point of contact for our customers, providing exceptional service through various communication channels, including email, chat, and phone.

In Short

• Respond promptly to customer inquiries via email, chat, and phone.
• Identify and assess customer needs to achieve satisfaction.
• Provide accurate, valid, and complete information.
• Handle customer complaints and provide appropriate solutions.
• Keep records of customer interactions and process accounts.
• Follow communication procedures and guidelines.
• Collaborate with other departments to resolve issues.
• Continuously improve knowledge of products and services.

Requirements

• High school diploma or equivalent; Bachelor's degree is a plus.
• Proven customer support experience.
• Strong phone contact handling skills.
• Familiarity with CRM systems.
• Excellent communication and presentation skills.
• Ability to multi-task and manage time effectively.
• Strong problem-solving skills and attention to detail.
• Self-motivated and able to work independently.

Benefits

• Competitive salary based on experience.
• Benefits package including health insurance.
• Paid time off.
• Professional development opportunities.