Bilingual Specialist, Business Banking Services - Remote

Overview

The Bilingual Specialist in Business Banking Services will provide exceptional customer service and support to both French and English-speaking clients, helping them with financial solutions and business banking needs.

In Short

• Provide services to non-French speaking customers.
• Work with small businesses to offer financial solutions.
• Develop strong active listening skills.
• Collaborate with internal and external business groups.
• Handle customer inquiries professionally and efficiently.
• Maintain knowledge of business banking products.
• Fulfill sales and service activities for customers.
• Engage clients in needs-based conversations.
• Adhere to regulatory and compliance requirements.
• Support leadership activities and act as a role model.

Requirements

• Bilingualism in French and English required.
• Experience in contact center and banking preferred.
• Strong interpersonal and organizational skills.
• Aptitude for continuous learning and problem-solving.
• High school diploma or equivalent work experience.
• Ability to build rapport with customers.
• Strong analytical skills.
• Flexibility to respond to new challenges.

Benefits

• Health insurance.
• Tuition reimbursement.
• Accident and life insurance.
• Retirement savings plans.
• Performance-based incentives.
• Discretionary bonuses.
• Tools and resources for career growth.
• Inclusive and accessible workplace.