Front-line Customer Service Representative - Remote

Overview

The Front-line Customer Service Representative is responsible for addressing customer inquiries and providing information about products and services, ensuring timely resolution of complaints and issues.

In Short

• Act as a central contact point for customer inquiries via ticketing system or phone.
• Ensure timely and effective resolution of customer complaints.
• Document customer interactions in Confluence or the internal ticketing system.
• Escalate complex issues to supervisors or managers as needed.
• Draft or revise help articles for customers and internal guidelines.
• Transfer calls to team members when further action is required.

Requirements

• Completed commercial training or equivalent education; open to career changers.
• Enjoy communication with customers, maintaining a professional demeanor with high service orientation.
• Team-oriented with a reliable work ethic.
• Ability to remain calm in stressful situations and achieve positive outcomes for customers.
• Hands-on mentality.
• Fluent in German and comfortable with English.

Benefits

• Company pension plan, corporate benefits, EGYM Wellpass, office fruits and drinks.
• Attractive salary package.
• Collaboration with a highly professional and inspiring team.
• Open and appreciative corporate culture with flat hierarchies.
• Modern, well-equipped workplace.