IT Help Desk Technician (Tier 2 or Tier 3) - Remote

Posted 2 weeks ago

Customer Service

Full Time

AK, USA

Overview

As an IT Help Desk Technician at Axiom, you will provide exceptional technical support to clients, contributing to the delivery of top-notch IT solutions in compliance and technology.

In Short

Provide Tier 2/3 technical support to clients, both remotely and on-site.
Manage and resolve service requests efficiently.
Contribute to and lead technical projects.
Translate complex technical issues for non-technical clients.
Collaborate with the support team for seamless service delivery.
Stay current with industry best practices and technologies.

Requirements

Strong problem-solving skills.
Experience in IT support and customer service.
Knowledge of cloud solutions like Azure and Microsoft 365.
Familiarity with compliance and cybersecurity frameworks.
Ability to communicate technical information clearly.

Benefits

Access to extensive training opportunities.
Support for professional certifications.
Collaborative and innovative team environment.
Challenging and rewarding work environment.
Full benefits eligibility after a 90-day probation period.

Axiom

Axiom is a pioneering legal services provider that connects legal teams with specialized talent for a range of tasks, from routine in-house work to complex outside counsel projects. The company addresses the challenges faced by legal departments, offering a solution that avoids the high costs of traditional law firms and the limitations of low-cost agencies. Axiom is committed to high standards and a collaborative approach, fostering a culture of innovation and enthusiasm among its team members. The company values strong relationships, continuous learning, and a consultative sales process, aiming to create lasting partnerships with clients while empowering top legal talent to work flexibly and meaningfully.

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