Manager of ES Customer Support - Hazardous Waste - Remote

Overview

The Manager of ES Customer Support for Hazardous Waste is responsible for overseeing the Customer Support Specialists, ensuring effective management of customer service issues related to hazardous waste disposal and compliance.

In Short

• Manage Customer Support Specialists handling hazardous waste issues.
• Interface with regulators and customers to ensure compliance.
• Conduct regular team meetings and performance evaluations.
• Ensure smooth disposal processes for hazardous waste.
• Provide training and support to team members.
• Handle customer inquiries and resolve issues effectively.
• Participate in strategic planning for customer support.
• Travel approximately 15% of the time as needed.
• Promote a culture of safety and compliance within the team.
• Contribute to the company’s sustainability goals.

Requirements

• Extensive experience in hazardous waste management.
• Strong leadership and team management skills.
• Ability to communicate effectively with diverse stakeholders.
• Experience in customer service and support.
• Knowledge of regulatory compliance in waste management.
• Proficient in problem-solving and conflict resolution.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Willingness to travel as required.
• Commitment to sustainability and environmental responsibility.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Annual bonus incentive program.
• Short- and long-term disability insurance.
• Life insurance and accidental death coverage.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• PTO and paid holidays.
• Opportunities for professional development.