Manager of Customer Support - Remote

Overview

The Manager of Customer Support is responsible for maintaining effective customer support delivery for Revalize customers and partners by utilizing in-depth knowledge of company products, leveraging support best practices, and optimizing customer self-service.

In Short

• Manage a team delivering support to Revalize customers and partners.
• Monitor key performance metrics to ensure customer satisfaction.
• Coach team members for high performance.
• Define training agendas for team members.
• Provide feedback on product issue trends and overall satisfaction.
• Act as a primary escalation point for customers.
• Participate in capacity forecasting for direct reports.
• Implement Knowledge-Centered Support programs.
• Make employment decisions.
• Occasional travel may be required.

Requirements

• Bachelor’s degree or equivalent experience.
• 3 years of experience leading support teams.
• Proficiency in German and English.
• Experience working with remote teams across geographies.

Benefits

• Confidentiality of information according to EEO guidelines.