We are hiring a Customer Engineering Specialist within our Engineering Support group to help us continue providing world-class support experience to our customers, globally. In this role, you’ll not only be helping our customers identify product issues but also resolving them on the ground including bug fixing & code reviews.

In Short

Go beyond basic troubleshooting, diagnose & fix complex product issues using your Python/Java expertise.
Analyze issue patterns, suggest improvements & uncover new use cases to shape the future of our platform.
Craft solutions, enhance processes & contribute to public knowledge articles, guiding users & your team.
Be a key player in revolutionizing how organizations unlock data's true potential.
Contribute to an expansive knowledge base, empowering future data explorers.
Train and mentor new team members as we scale our Customer Happiness function.

Requirements

5+ years into Technical Support at a level closest to engineering (L3 or higher) with strong Python/Java skills.
Technical Debugging - Code browsing (Python/Java), attaching a code debugger, Log analysis.
Reverse engineer (problem statement to code snippet).
Run code locally and understand the flow line by line.
Test fixes locally and commit the changes.
Passion for empowering users: Understand their pain points & find solutions that make a real impact.
Solid computing fundamentals: Master operating systems (Linux), networks, storage, scripting & REST APIs.
Communication that shines: Clearly explain technical concepts to anyone.
Preferred: Cloud-native tech experience (Kubernetes) & cloud platform exposure (AWS, Azure, GCP).
SaaS & startup environment familiarity.
Worked as a Software Engineer (bug-fixing and/or feature development).
Experience leading a technical team.

Benefits

Collaborative Team: Work alongside talented, humble individuals dedicated to revolutionizing data team experiences globally.
Remote Flexibility: Enjoy the freedom to work from anywhere in the world, prioritizing work-life balance.
Cultural Immersion: Immerse yourself in a culture that values learning and knowledge-sharing.

Atlan

Atlan is a pioneering platform designed to empower data teams globally, akin to what GitHub has achieved for engineering teams and Figma for design teams. Founded with the mission to enhance the productivity and agility of data professionals, Atlan provides a collaborative environment where data teams can thrive and do their best work. The company has recently closed a Series C funding round and has been recognized as a leader in the Forrester Wave for Enterprise Data Catalogs, establishing itself as a trusted partner for data-driven organizations. With a fully remote workforce since 2020, Atlan is committed to building exceptional software experiences that simplify the chaos of data management, enabling teams to focus on impactful projects that can change the world.

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