Customer Success Manager - Remote

Posted 7 weeks ago

Customer Service

Full Time

OH, USA

Customer Success

Relationship Management

Overview

As a Customer Success Manager at AssistIQ, you’ll be responsible for building and maintaining ongoing relationships with the customer and their satisfaction with AssistIQ products.

In Short

Plan and execute the ongoing customer success delivery plan.
Build and maintain positive relationships with customer stakeholders.
Present partnership value on a regular basis to the customer.
Partner with Customer Support and Data Analysis teams.
Regularly report on customer stability and product expansion opportunities.
Continuously improve customer success processes.

Requirements

Strong ability to establish and maintain relationships.
Proactive approach and excellent communication skills.
Experience in a fast-paced start-up environment.
Problem-solving skills with customers and internal teammates.
Ability to gather feedback and identify areas of value.

Benefits

Opportunity to work in a dynamic start-up environment.
Be part of a team dedicated to improving healthcare supply chain.
Contribute to the development of a scalable customer success model.

AssistIQ

AssistIQ is a forward-thinking company focused on enhancing the healthcare supply chain through innovative technology. By leveraging AI-driven software solutions, AssistIQ empowers healthcare providers with accurate data and insights regarding their supply usage, promoting efficiency and transparency. The company aims to reduce waste and improve revenue capture, ultimately leading to better patient care and outcomes. With a commitment to continuous improvement and a collaborative work environment, AssistIQ is dedicated to building scalable and manageable solutions that meet the evolving needs of healthcare systems.

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