Healthcare Virtual Assistant — Patient Intake, EHR & Insurance Liaison - Remote

Overview

This role involves supporting a new medical practice by managing patient intake, ensuring accurate EHR documentation, and facilitating communications with insurers and adjusters. The position is part-time with flexible hours within US business hours.

In Short

• Handle patient intake and scheduling, including reminders and confirmations.
• Update and maintain EHR documentation accurately.
• Act as a liaison with insurance adjusters for authorizations and document requests.
• Manage inbox triage and draft responses for providers.
• Handle VOIP calls, including inbound and outbound communications.
• Ensure quality control on data accuracy and completeness.
• Provide light administrative support and create checklists/templates as needed.

Requirements

• Proven experience in healthcare administration with EHR data entry.
• Knowledge of HIPAA regulations and adherence to confidentiality.
• Clear and professional communication skills in English.
• Availability during US business hours with flexibility for workload spikes.
• Familiarity with VOIP and productivity tools.
• Detail-oriented with a proactive approach to quality control.

Benefits

• Flexible part-time hours.
• Opportunity to work in a growing medical practice.
• Remote work setup.