Virtual Assistant (Healthcare) - Remote

Overview

We are seeking a highly organized, detail-oriented, and proactive Virtual Assistant to join our client’s Clinical Operations team. In this role, you will collaborate closely with team members to ensure seamless service operations for customers as they progress through their health journeys. You will oversee key processes such as lab testing, advanced diagnostics, clinician consultations, and overall health navigation support. The ideal candidate thrives in a fast-paced environment, demonstrates a strong sense of ownership, and takes initiative to deliver exceptional support.

In Short

• System and Workflow Oversight: Develop a thorough understanding of systems and platforms to provide exceptional service.
• Appointment Management: Book, track, and manage member appointments with clinical partners.
• Member Engagement: Monitor and enhance the member experience.
• Database Updates: Maintain accurate and up-to-date records of member progress.
• Real-Time Issue Resolution: Ensure appointments are completed without issues.
• Chat Support: Serve as the first point of contact for member inquiries.

Requirements

• Proficient in spoken and written English.
• Ability to triage and respond to member concerns with empathy.
• Experience with chat platforms and AI tools (e.g., ChatGPT).
• Proficiency in productivity tools like Notion, Airtable, and Slack.
• Strong critical thinking skills.
• Excellent communication and collaboration skills.
• At least 1 year of professional experience in a relevant role.
• Comfortable working independently in a remote environment.
• Ability to work 8-hour shifts in either EST or PST time zones.

Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture.
• Embrace the Opportunities: Seize daily chances to learn and innovate.
• Limitless Career Growth: Unlock a world of possibilities for your career.
• Fast-Paced Thrills: Thrive in a high-energy atmosphere.
• Flexibility, Your Way: Work from home or any location of your choice.
• Work-Life Balance at Its Best: Achieve a healthy work-life integration.