CX Training Associate Manager - Remote

Overview

As a Training Specialist at Aspire, you will be responsible for developing and managing training programs that equip our agents with the skills and product knowledge needed to deliver exceptional customer service.

In Short

• Design and implement onboarding programs for new joiners.
• Develop on-the-job training programs.
• Lead CX and soft skills training.
• Use data to identify training gaps.
• Build and deploy product refreshers.
• Oversee the full training lifecycle.
• Develop market-specific training materials.
• Utilize analytics to measure training impact.
• Implement innovative training methods.
• Collaborate with cross-functional teams.

Requirements

• 5-7 years of experience in a training role.
• Experience in customer-obsessed organizations.
• Exceptional communication skills.
• Strong analytical abilities.
• Proficiency in training software.
• Ability to work independently.
• Strategic mindset focused on outcomes.
• Willingness to work from the office 3 days a week.

Benefits

• Uncapped flexible annual leave.
• Hybrid work arrangement.
• Training subsidy for professional growth.
• Wellness benefit.
• Team bonding budget.
• Flexibility to work from anywhere for up to 90 days per annum.
• Strong company culture.