HR Shared Services Administrator - Remote

Overview

The HR Shared Services Administrator supports the day-to-day operations in managing the employee lifecycle from hire to termination.

In Short

• Serves as the first point of contact for employee inquiries via the Employee Hub inbox and phone line.
• Provides frontline support for Workday, payroll, and benefits questions.
• Ensures accurate maintenance of employee details in accordance with company policies.
• Identifies opportunities for process improvement.
• Maintains strict confidentiality of sensitive employee information.
• Models behaviors aligned with the values of the HR Shared Services team.
• Regularly reviews and updates process documentation.
• Assists with ongoing HR projects and cross-functional initiatives.
• Stays informed on regulatory changes through HR training sessions.

Requirements

• Bachelor's Degree in HR or related field with 1+ years experience or 5+ years of equivalent experience.
• 1+ applicable experience in benefit and compensation plans.
• Knowledge of employee benefits and applicable laws.
• Proficient with Microsoft Office Suite and HRIS systems (preferably Workday).
• Highly detail-driven with an emphasis on accuracy.
• Proven organizational skills with the ability to prioritize work.
• Excellent verbal and written communication skills.
• Demonstrated creative thinking and problem-solving skills.
• Excellent customer service skills.
• Ability to maintain confidentiality and integrity.

Benefits

• Professional in Human Resources (PHR) certification preferred.
• Senior Professional in Human Resources (SPHR) certification preferred.
• Certified Employee Benefit Specialist (CEBS) certification preferred.
• SHRM-CP certification preferred.