Remote Otter LogoRemoteOtter

Manager of Product Support - APAC - Remote

Posted Yesterday
Customer Service
Full Time
South Korea

Overview

This role involves leading a team of Technical Support Specialists in the APAC region, focusing on enhancing customer support and operational efficiencies.

In Short

  • Lead the Product Support team in APAC.
  • Develop and implement support strategies.
  • Collaborate with Product, Engineering, and Customer Success teams.
  • Monitor key performance indicators.
  • Foster a positive team environment.
  • Drive professional growth within the team.
  • Oversee resolution of complex technical issues.
  • Utilize data to improve support processes.
  • Shape how support operates in an emerging region.
  • Build and grow the support team.

Requirements

  • Proven leadership in B2B SaaS support organizations.
  • Ability to address customer issues systematically.
  • Deep understanding of B2B customer needs.
  • Strong technical background with complex software products.
  • Experience in timely issue resolution.
  • Comfortable with data-driven decision making.
  • Familiarity with support technologies and KPIs.

Benefits

  • Emphasis on high-quality work.
  • Competitive compensation.
  • Unlimited PTO with recommendations for four weeks per year.
  • Generous equipment and software budget.
  • $100/month education budget.
  • 10-year exercise window for stock options.
Ashby logo

Ashby

Ashby is an innovative company focused on developing the next generation of enterprise software, specifically designed to empower talent leaders, recruiters, and hiring managers through a comprehensive, data-driven talent strategy. Backed by prominent investors such as Y Combinator, Elad Gil, and Lachy Groom, Ashby boasts a growing customer base of nearly 2,000, including notable names like Snowflake, OpenAI, and Shopify. With a strong emphasis on new business acquisition and a commitment to building best-in-class products, Ashby is positioned for significant growth, making it an exciting time to join their team.

Share This Job!

Save This Job!

Similar Jobs:

Zscaler logo

Manager of Product Support - Remote

Zscaler

23 weeks ago

Join Zscaler as a Manager of Product Support to lead a team in delivering exceptional customer experiences in a hybrid work environment.

Japan
Full-time
Customer Service
Flyr logo

Product Support Manager - Remote

Flyr

4 weeks ago

Seeking a Product Support Manager to lead a support team in the IT airline industry, focusing on operational excellence and customer satisfaction.

Colombia
Full-time
Product

T.B.C

Product Support Manager - Remote

The Boeing Company

11 weeks ago

The Product Support Manager will oversee a team managing technical data and provisioning for defense programs at Boeing.

USA
Full-time
Project Management
$113,050 - $152,950/year
BLOCKSKYE logo

Product Support Manager - Remote

BLOCKSKYE

15 weeks ago

The Product Support Manager will lead the support team, ensuring effective issue resolution and process improvements in a fast-paced startup environment.

Worldwide
Full-time
Customer Service
$90,000 - $115,000/year
OCT Consulting logo

Product Support Manager - Remote

OCT Consulting

22 weeks ago

The Product Support Manager will provide essential support services to the Department of Defense Acquisition Programs.

USA
Full-time
Project Management