Patient Account Representative - Remote

Overview

Ascend Medical is reimagining healthcare by combining innovation, compassion, and convenience—and we're looking for a Patient Account Representative to help us deliver an exceptional experience at every step of the billing journey.

In Short

• Be the first point of contact for patient billing inquiries—by phone, email, and secure portal
• Verify insurance benefits and explain out-of-pocket costs clearly and empathetically
• Post payments, assist with payment plans, and resolve outstanding balances
• Collaborate with our billing and clinical teams to keep claims clean and compliant
• Document all patient interactions and updates in the EHR and billing system
• Stay up to date on payer guidelines, coding requirements, and HIPAA rules

Requirements

• High school diploma required; associate degree preferred
• Certification required: CRCS, CPB, CMRS, or similar
• 1–2 years of experience in patient accounts, billing, or revenue cycle
• Familiarity with EHR and billing systems (Athena, Epic, eCW, etc.)
• Strong knowledge of insurance plans, billing terms, and claims processes
• Excellent communication skills and a problem-solving mindset
• Ability to work independently in a virtual setting

Benefits

• Competitive hourly pay: starting at $20 per hour
• Full benefits starting Day 1: medical, dental, vision, life insurance
• 401(k) with company match
• Generous PTO + paid holidays + parental leave
• A mission-driven culture where innovation and empathy come first
• 100% remote work with supportive team collaboration