Field Data Engineer - Remote

Overview

Ascend is on a mission to make data engineering delightful. We help customers spend more time bringing data innovations to life by simplifying and accelerating data delivery.

In Short

• Improve processes to support our global customers 24/7, working across regions with other Engineers/Consultants
• Act as a consultant and subject matter expert for internal and external stakeholders in engineering, sales, and customer organizations to resolve technical obstacles and improve the platform
• Hands-on to diagnose, troubleshoot, and resolve data pipeline issues working directly with customers
• Work closely with engineering to resolve escalated product incidents
• Work across region to identify, submit and track feature requests with high impact to our customer data needs
• Work closely with the team to ensure our documentation is updated and our Knowledge Base continues to evolve for customer self sufficiency

Requirements

• Two to four years in a support role working directly with customers or as a data engineer
• Experience with technical support implementing proven techniques that both resolve issues and increase customer satisfaction
• Strong written and oral communication, critical thinking, flexibility, self-direction and a team mindset
• Experience building complex data pipelines
• Experience designing and building cloud-based data solutions including Data Lake, Data Warehouse and/or Lakehouse implementations (ex. S3/GCS/ADLS, Snowflake and/or Databricks)
• Deep experience with at least one cloud platform (AWS, GCP, Azure)
• Hands-on development experience with Python
• Bachelor's degree in computer science, software engineering, data engineering, information technology or relevant experience

Benefits

• Competitive pay
• Meaningful equity
• Annual Learning Stipend
• Remote Work Stipend