Senior Field Applications Engineer - Remote

Overview

At Artificial, we are changing how science is done by making the vision of AI-driven labs a reality. We are redefining lab automation by building a first-of-its-kind software platform that embraces the fundamental roles of people, automation, and AI in the scientific process. Artificial empowers labs to rapidly iterate on and apply their discoveries, whether that’s developing new therapies, cell culturing, diagnostic testing, or production.

In Short

• Define and document customer project requirements in collaboration with Sales and Customer Success.
• Utilize Artificial's Python SDK and applications to develop and test end-to-end workflows connected with external systems.
• Go on-site with customers to commission and bring up implemented solutions, including integrating with pre-existing systems.
• Train customers and provide ongoing maintenance and support.
• Contribute to Artificial’s external-facing documentation and help create marketing and sales demos of key features.
• Relay customer feedback and feature requests to Product for prioritization and development.
• Provide support to the R&D team during development and validation of new device drivers.

Requirements

• Proficiency with Python.
• Experience in life science laboratories, especially with lab automation equipment and systems, including liquid handlers, schedulers and LIMS.
• Thrives in a fast-paced environment with shifting priorities.
• Excellent prioritization and time management skills to balance multiple tasks and deadlines.
• Strong communication skills to convey technical concepts.
• Located in the Boston metro area.
• Up to 25% travel.

Benefits

• 3+ years of experience as a Lab Automation Engineer (bonus).
• BS degree (Engineering / Biology / Math / Physics or equivalent) (bonus).