Process Excellence Delivery Analyst - Mid Level - Remote

Overview

The Process Excellence Delivery Analyst plays a key role in supporting transformation initiatives by applying Lean methodology and other process improvement tools.

In Short

• Support Lean transformation efforts by carrying out assigned responsibilities within initiatives.
• Map current and target states of business processes by conducting job shadowing and process interviews.
• Identify and document process gaps and performance improvement opportunities based on insights gathered during process mapping activities.
• Assist in preparing stakeholder presentation decks by organizing and consolidating data and results from completed initiative deliverables.
• Apply standard Lean and problem-solving tools and analyses to generate insights, develop solutions, and ensure consistent use of Lean standards in delivering transformation initiative output.
• Ensure the consistent and successful delivery of agreed-upon standard work.
• Assist in conducting training sessions and problem-solving workshops with senior managers and teams.
• Promote a culture of continuous improvement across the organization.

Requirements

• Proficient in using Lean methodology tools such as Root Cause Analysis (RCA), Voice of the Customer (VoC), Gemba, Value Stream Mapping (VSM) and others.
• Process Mapping and Optimization.
• Operational and Analytical Thinking.
• Proficient in using Business Process Model and Notation (BPMN) symbols.
• Experience with Process Mapping Tools (e.g., Microsoft Visio, ARIS).
• Strong Microsoft Office Skills (especially PowerPoint and Excel).
• Insurance Industry Knowledge and Business Acumen.
• Strong knowledge of change management principles, tools, and methodologies.
• Proficiency in program and project management, including planning, execution, and stakeholder communication.

Benefits

• Bachelor’s degree with related experience or Master’s in related field required.
• Professional Lean Certification (is a plus).