Remote Otter LogoRemoteOtter

Bilingual Customer Support Specialist – Maltese - Remote

Posted 13 weeks ago
Customer Service
Full Time
Malta

Overview

Join Our Global Customer Support Team! We're looking for dedicated and enthusiastic individuals to join our customer service team in Valletta (Malta). If you're fluent in Maltese and have a good command of English, we want to hear from you!

In Short

  • Provide high-quality customer support via chat, voice, or email (ticketing)
  • Handle inquiries related to product issues, logistics, and general concerns
  • Respond to customer queries promptly to enhance service efficiency and user experience
  • Log customer feedback professionally and relay relevant insights to the internal team
  • Maintain a patient, professional, and friendly tone to reduce complaints and boost satisfaction
  • Identify and escalate high-risk or sensitive cases quickly and accurately
  • Full-time position with 8-hour shifts
  • Preferred experience in customer service roles
  • Education: High school diploma or above
  • Proactive mindset and attention to detail

Requirements

  • Fluency in Maltese and English
  • Strong communication and problem-solving skills
  • Ability to learn business processes quickly
  • High attention to detail and a proactive mindset

Benefits

  • Be part of an international team dedicated to customer success
  • Opportunity to grow your career
Appen logo

Appen

Appen is a global leader in AI enablement, specializing in critical tasks such as model improvement, supervision, and evaluation. With over 25 years of experience, Appen leverages a diverse crowd of more than one million skilled contractors from 130 countries, speaking over 180 languages and dialects. The company utilizes an advanced AI-assisted data annotation platform to collect and label various data types, including images, text, speech, audio, and video. Trusted by the world's largest technology companies, Appen plays a crucial role in building and enhancing innovative AI systems across multiple sectors, including automotive, finance, retail, healthcare, and government. Committed to creating an inclusive and diverse workplace, Appen fosters a learn-it-all culture that values growth, innovation, and customer obsession.

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