Billing Analyst - Remote

Overview

We’re seeking a Billing Analyst to join our growing Finance team and help us keep things running smoothly behind the scenes. In this role, you’ll manage our end-to-end billing and collections processes, partner with cross-functional teams, and contribute directly to a positive customer experience through accurate invoicing, proactive support, and smart process improvements.

In Short

• Own the full billing lifecycle—from setting up customer subscriptions to issuing invoices and reconciling payments.
• Monitor the billing queue and respond to internal and external inquiries with clarity and urgency.
• Collaborate with Sales, Customer Success and Support teams to maintain customer subscription plans.
• Oversee collections efforts with professionalism and consistency, ensuring healthy accounts receivable and minimal bad debt.
• Investigate and resolve billing discrepancies and disputes by partnering with customers and internal stakeholders.
• Support the Accounting team during month-end close and audits with reconciliations, reporting, and other support related to billing and collections.
• Identify and drive improvements in our billing systems and processes.
• Support the accurate application of sales tax across jurisdictions and ensure compliance using tools such as Avalara.

Requirements

• 2+ years of experience in billing, collections, or finance operations, ideally in a SaaS or high-growth startup environment.
• Hands-on experience with Stripe and NetSuite is required.
• Strong understanding of billing systems and accounting fundamentals.
• Proactive and analytical mindset.
• Clear and confident communication skills—you can explain billing concepts to customers and collaborate cross-functionally with ease.
• Meticulous attention to detail and strong organizational abilities.
• Comfortable juggling multiple priorities and tools in a fast-moving environment.

Benefits

• Experience with SaaS billing models (usage-based, tiered, etc.)
• Familiarity with tools like Salesforce and Avalara.
• Prior experience scaling billing processes in a startup environment.