Senior Technical Support Engineer - West US - Remote

Overview

As a Senior Technical Support Engineer at Apollo, you will leverage your technical problem-solving skills and customer service expertise to support leading companies adopting GraphQL.

In Short

• Provide technical support for Apollo’s OSS and SaaS products.
• Manage support cases to completion.
• Contribute to self-serve support documentation.
• Support customers on live calls.
• Expand knowledge of GraphQL and related technologies.
• Collaborate with a global team.
• Serve as a trusted advisor for customers.
• Work with innovative projects in the GraphQL space.
• Deliver exemplary customer service.
• Engage with leading companies in the industry.

Requirements

• Background in developer-focused SaaS customer support.
• Passion for modern API technologies.
• Strong technical problem-solving skills.
• Experience with GraphQL is a plus.
• Ability to manage multiple support cases.
• Excellent communication skills.
• Experience in a technical support role.
• Ability to work collaboratively in a team.
• Customer service orientation.
• Familiarity with cloud technologies.

Benefits

• Opportunity to work with leading companies.
• Expand knowledge in GraphQL and cloud technologies.
• Collaborative work environment.
• Engagement with innovative projects.
• Supportive team culture.
• Professional development opportunities.
• Flexible work arrangements.
• Competitive compensation.
• Health and wellness benefits.
• Access to cutting-edge technologies.