Customer Support Representative - Remote

Overview

The Customer Support Representative (CS Rep) is responsible for supporting financial institutions using Apiture software, diagnosing issues, and working with internal teams to resolve customer problems.

In Short

• Handle calls from financial institutions in a friendly manner.
• Respond to help desk tickets quickly and prioritize issues.
• Identify trends among tickets to find root causes.
• Collaborate with Product, QA, and Development teams.
• Inform future product enhancements based on customer feedback.
• Ensure compliance with company policies and procedures.
• Work in a fast-paced environment.
• Strong written and verbal communication skills are essential.

Requirements

• Bachelor's degree preferred or relevant industry experience.
• Experience in technical/software support is necessary.
• Ability to prioritize tasks effectively.
• Strong communication skills.

Benefits

• Work in a supportive team environment.
• Opportunity to influence product development.
• Flexible work arrangements including remote options.