Remote Otter LogoRemoteOtter

Customer Service Representative - Remote

Posted 5 weeks ago
Customer Service
Full Time
Worldwide
Customer Service
Communication Skills
Problem-solving
CRM
Team Player
Empathy
Adaptability

Overview

Join a prestigious Fortune 500 company where your passion for customer service will make a difference. This role offers an opportunity to shape the customer experience and contribute to the success of a global leader.

In Short

  • Engage with customers through phone, email, and live chat.
  • Listen attentively to customer concerns and inquiries.
  • Identify and analyze customer needs to offer tailored solutions.
  • Troubleshoot and resolve customer issues effectively.
  • Collaborate with cross-functional teams for customer satisfaction.
  • Utilize CRM systems to maintain accurate customer records.

Requirements

  • Exceptional communication skills.
  • Empathy and patience in customer interactions.
  • Strong analytical and problem-solving skills.
  • Team player attitude and collaboration.
  • Adaptability to changing environments.
  • Previous customer service experience is desirable.

Benefits

  • Competitive compensation with performance incentives.
  • Comprehensive benefits including health insurance.
  • Career growth opportunities within a Fortune 500 company.
  • Continuous learning and development programs.
  • Diverse and inclusive work environment.
  • Remote work option.

A.T.S

Apex Talent Solutions

Apex Talent Solutions is a prestigious Fortune 500 company recognized for its commitment to innovation and excellence in customer service. With a strong presence in the industry, the company provides world-class solutions to a diverse range of clients globally. Apex Talent Solutions prides itself on its customer-centric approach, consistently delivering outstanding results and fostering long-term partnerships. The organization values teamwork, adaptability, and continuous improvement, making it an ideal environment for individuals passionate about enhancing customer experiences and contributing to a leading global enterprise.

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