Flexible Virtual Customer Support Role - Remote

Overview

We are looking for an experienced and seasoned customer service representative who will always be on top of their performance and contribute to the overall excellence of our customer service.

In Short

• Serves customers by providing all necessary service and product information.
• Resolves service and product problems.
• Ensures customer satisfaction and pleasant user experience.
• Answers service and product questions to attract potential customers.
• Recommends other services and products based on the known information.
• Records account information to open customer accounts.
• Updates account information and maintains customer records.
• Clarifies customers' complaints and determines the cause of the problem.
• Provides adequate solutions to problems according to the policy.
• Contributes to team effort by accomplishing related results.

Requirements

• Multitasking
• Analyzing information
• Resolving conflict
• Phone skills
• Listening
• Documentation skills
• Market Knowledge
• Problem-solving
• Quality focus
• Communication skills
• Product knowledge
• Customer service

Benefits

• Flexible working hours.
• Opportunity to work from home.
• Contribute to a supportive team environment.
• Gain valuable experience in customer service.