Insurance Customer Service Representative (CSR) Processor - Remote

Overview

The Insurance Customer Service Representative (CSR) Processor provides remote CSR services in both commercial and personal lines to agency clients, ensuring accurate and professional support for their daily service needs.

In Short

• Provide remote CSR services to agency clients.
• Manage new/renewal policies and endorsements.
• Generate daily reports and process documentation.
• Maintain communication with clients for relationship building.
• Track time spent on tasks and submit timesheets.
• Ensure compliance with company and industry standards.
• Participate in team meetings and support colleagues.
• Work a minimum of 30 hours per week.
• Uphold company values and maintain confidentiality.
• Perform additional duties as assigned.

Requirements

• Strong technical expertise in CSR roles.
• Ability to manage multiple tasks efficiently.
• Excellent attention to detail.
• Client-focused approach to service delivery.
• Experience with insurance policies and documentation.
• Strong communication skills.
• Ability to work independently and as part of a team.
• Proficiency in time management and reporting.
• Willingness to adapt to changing priorities.
• Commitment to professional development and teamwork.

Benefits

• Flexible working hours.
• Remote work opportunity.
• Supportive team environment.
• Professional growth opportunities.
• Access to industry training and resources.
• Health and wellness benefits.
• Collaborative company culture.
• Performance recognition.
• Work-life balance initiatives.
• Confidentiality and respect for personal time.