BDC Representative - Remote

Overview

We are a family-owned business that began in Nebraska over 40 years ago. We believe in doing business in a way that builds up the people and community around us, and we have centered our mission on valuing both employees and customers.

Anderson Auto Group has grown to nine new vehicle franchise locations and employs over 500 people in Nebraska and Missouri and continues to grow. Our progressive dealer group has an immediate opening for the best customer-centered people to staff remotely in our business development center known as the Customer Experience Center (CEC).

This position within the Customer Experience Center (CEC) supports our Service Departments and is primarily focused on Inbound Service customers calling to schedule appointments along with various other service call types for appointment scheduling.

This role carries significant importance and is responsible for the virtual face of Anderson Auto Group (AAG) as well as its brand of “Experience Better.”

In Short

• Remote position supporting the Customer Experience Center (CEC).
• Focus on scheduling appointments for inbound service customers.
• Utilize multiple systems and technology for customer interactions.
• Flexible scheduling with various shift options.
• Provide a virtual face for Anderson Auto Group.
• Requires a reliable internet connection and a quiet workspace.
• Must participate in video calls for training and meetings.
• Experience in automotive service preferred.
• Strong writing and phone skills needed.
• Family-owned business with a community-focused mission.

Requirements

• Good verbal and written communication skills.
• Proficient with Microsoft Word, Excel, and Outlook.
• Strong time management and prioritization skills.
• Self-motivated and goal-oriented.
• Ability to meet sales quotas.
• Must have a clean and valid driver’s license.
• Willingness to submit to a drug screen prior to employment.

Benefits

• Medical Insurance.
• Dental Insurance.
• Life Insurance.
• 401K.
• Flex Benefits.
• Short/Long Term Disability Insurance.
• Employee Discounts.
• No Sundays.
• Paid Vacations.