IT Support Service Desk and Quality Management Specialist - Remote

Overview

AMETRAS itec is a successful subsidiary within the AMETRAS Group, focused on developing and implementing innovative IT solutions for the furniture industry.

In Short

• Handle incoming support requests and service tickets according to established processes.
• Conduct customer conversations.
• Coordinate processes and quality assurance.
• Design guidelines, concepts, and test methods for quality assurance.
• Document software errors and quality requirements.

Requirements

• Completed training in IT, e.g., as an IT specialist for system integration.
• Initial work experience in a Service Desk or Help Desk role.
• Experience with issue management systems (Jira Service Management).
• Basic knowledge of software engineering.
• High customer orientation and communication skills.
• Structured, reliable, and responsible work ethic.
• Very good German language skills.

Benefits

• Permanent employment contract.
• Vacation and Christmas bonuses.
• Employer contribution to capital-forming benefits.
• Up to 100% remote work possible.
• Flexible working hours.
• Individual training measures (access to online learning platforms).
• Bicycle leasing offer (JobRad).
• Charging facilities for your e-bike.
• Coffee and water supply as well as delicious employee fruit.
• Exciting team events.
• Comprehensive onboarding phase.
• Secure workplace in a medium-sized company on a growth path.
• Work in one of the most beautiful regions of Germany.