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Customer Support Specialist - Remote

Posted 5 weeks ago
Customer Service
Full Time
USA

Overview

As a Customer Support Specialist at Alvys, you will represent our company across our customer base in the freight and logistics arena, providing world-class customer support across multiple channels.

In Short

  • Manage customer accounts with exceptional service and support.
  • Handle a high volume of customer tickets across various channels.
  • Deep dive into customer issues and requests for effective resolution.
  • Implement best practices for outstanding customer support.
  • Build trust with customers through timely responses and clear explanations.
  • Meet and exceed individual performance expectations consistently.
  • Collaborate effectively within a 100% remote team.
  • Facilitate product feedback between customers and internal teams.

Requirements

  • 2+ years of experience in vertical SaaS, Customer Experience/Support, or logistics roles.
  • Bilingual in English/Spanish.
  • Bachelor’s degree preferred.
  • Outstanding organizational skills and ability to manage multiple tasks.
  • Results-oriented with a clear plan to achieve goals.
  • Drive and energy to balance multiple priorities.
  • Excellent verbal and written communication skills.
  • Computer skills, especially with CRM software.
  • Ability to work standard PST business hours.
  • Knowledge of supply chain technology trends preferred.

Benefits

  • Generous benefits package including medical, dental, vision, disability, and life insurance.
  • Unlimited PTO and sick days.
  • A team committed to transforming the transportation and logistics industry.
  • Direct collaboration with executive and management teams.

Alvys

Alvys

Alvys is the world's leading and fastest-growing software technology platform for the transportation and logistics industry, specifically focusing on Transportation Management Systems (TMS). With a mission to enhance business efficiency for small to enterprise carriers and brokers, Alvys aims to be the backbone of every trucking company, recognizing their critical role in logistics. As an ambitious, early-stage company, Alvys is dedicated to innovation and growth within a trillion-dollar global industry, providing cutting-edge solutions that empower clients to thrive.

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