Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at Alvys, you will represent our company across our customer base in the freight and logistics arena, providing world-class customer support across multiple channels.

In Short

• Manage customer accounts with exceptional service and support.
• Handle a high volume of customer tickets across various channels.
• Deep dive into customer issues and requests for effective resolution.
• Implement best practices for outstanding customer support.
• Build trust with customers through timely responses and clear explanations.
• Meet and exceed individual performance expectations consistently.
• Collaborate effectively within a 100% remote team.
• Facilitate product feedback between customers and internal teams.

Requirements

• 2+ years of experience in vertical SaaS, Customer Experience/Support, or logistics roles.
• Bilingual in English/Spanish.
• Bachelor’s degree preferred.
• Outstanding organizational skills and ability to manage multiple tasks.
• Results-oriented with a clear plan to achieve goals.
• Drive and energy to balance multiple priorities.
• Excellent verbal and written communication skills.
• Computer skills, especially with CRM software.
• Ability to work standard PST business hours.
• Knowledge of supply chain technology trends preferred.

Benefits

• Generous benefits package including medical, dental, vision, disability, and life insurance.
• Unlimited PTO and sick days.
• A team committed to transforming the transportation and logistics industry.
• Direct collaboration with executive and management teams.