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Customer Support Specialist - Remote

Posted 4 weeks ago

Overview

As a Customer Support Specialist at Alvys, you will represent our company across our customer base in the freight and logistics arena, providing world-class customer support across multiple channels.

In Short

  • Manage customer accounts with exceptional service and support.
  • Handle a high volume of customer tickets across various channels.
  • Deep dive into customer issues and requests for effective resolution.
  • Implement best practices for outstanding customer support.
  • Build trust with customers through timely responses and clear explanations.
  • Meet and exceed individual performance expectations consistently.
  • Collaborate effectively within a 100% remote team.
  • Facilitate product feedback between customers and internal teams.

Requirements

  • 2+ years of experience in vertical SaaS, Customer Experience/Support, or logistics roles.
  • Bilingual in English/Spanish.
  • Bachelor’s degree preferred.
  • Outstanding organizational skills and ability to manage multiple tasks.
  • Results-oriented with a clear plan to achieve goals.
  • Drive and energy to balance multiple priorities.
  • Excellent verbal and written communication skills.
  • Computer skills, especially with CRM software.
  • Ability to work standard PST business hours.
  • Knowledge of supply chain technology trends preferred.

Benefits

  • Generous benefits package including medical, dental, vision, disability, and life insurance.
  • Unlimited PTO and sick days.
  • A team committed to transforming the transportation and logistics industry.
  • Direct collaboration with executive and management teams.

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