Customer Success Manager, Corporate - Remote

Overview

The Customer Success Manager (CSM), Corporates role at AlphaSense is central to ensuring our clients realize measurable outcomes from their investment in our platform. CSMs partner with Account Managers to optimize the customer journey delivering value from the moment they join AlphaSense by focusing on strong product adoption and engagement.

In Short

• Engage with end users through virtual and in-person meetings.
• Monitor usage and deliver tailored strategies for client adoption.
• Guide new clients through onboarding and training.
• Support renewals and articulate AlphaSense’s value.
• Leverage insights and analytics to strengthen customer ROI.
• Act as an advocate for client needs internally.

Requirements

• 2–4+ years of experience in Customer Success or Account Management.
• Proven ability to build relationships and drive business outcomes.
• Strong organizational and time-management skills.
• A proactive and consultative professional.
• Excellent communication skills in a cross-functional environment.
• Ability to be in the NYC office 1x per week.

Benefits

• Performance-based bonus.
• Equity options.
• Generous benefits program.