Associate, Customer and Product Support - Remote

Overview

The Associate, Customer and Product Support role at AlphaSense focuses on delivering exceptional customer service while leveraging technical knowledge to assist users in maximizing their experience with the platform.

In Short

• Act as the first line of defense for customer inquiries.
• Guide customers through features to maximize platform usage.
• Investigate and troubleshoot customer issues via email and live chat.
• Collaborate with Product and Engineering teams to convey customer feedback.
• Continuously build knowledge of the AlphaSense product.
• Contribute to knowledge base articles and support documentation.
• Work in a global team environment.
• Possess a customer-first mindset.
• Strong attention to detail and effective time management skills.
• Interest in AI, technology, and software applications.

Requirements

• 1-2 years of experience in a client/product support role.
• Strong communication skills.
• Ability to explain complex issues simply.
• Proactive and curious with a continuous improvement mindset.
• Ability to learn quickly and adapt to new challenges.

Benefits

• Competitive salary range of $65,000 - $70,000 USD.
• Equity options available.
• Generous benefits program.
• Opportunity for personal growth and career development.
• Exposure to various business areas.