Director of Customer Success and Marketing - Remote

Overview

The Director of Customer Success and Marketing is a dynamic and results-oriented individual responsible for overseeing customer satisfaction, tech support, and marketing. This role is fully remote and will oversee both customer success and marketing strategies, ensuring seamless integration between customer satisfaction, retention, and new customer acquisition.

In Short

• Oversee customer satisfaction and marketing strategies.
• Manage customer implementation and vendor relationships.
• Lead new customer implementations and support clinical operations.
• Oversee a team managing vendor and GPO relationships.
• Create and manage company RFPs in conjunction with the sales team.
• Support strategic messaging and social media needs.
• Drive growth in remote care management.
• Requires a Bachelor's Degree in a relevant field.
• Must have at least 3 years of experience in healthcare vendor management.
• Effective communication and self-motivation are essential.

Requirements

• Bachelor's Degree in marketing, sales, graphic design or applicable field.
• At least 3 years of proven experience in healthcare vendor management.
• Strong customer service or marketing management experience.
• Effective written and verbal communication skills.
• Ability to build rapport and establish trust with clients and vendors.
• Self-motivated with a track record of meeting or exceeding goals.
• Proficiency in using operations software and sales tools.

Benefits

• Opportunity to make a significant impact on healthcare outcomes.
• Work in a growing organization focused on transformational work.
• Fully remote position.