Content Strategist - Remote

Overview

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider.

In Short

• Translate difficult and esoteric insurance and technical content into straightforward and accessible resources.
• Design inclusive multi-channel messaging strategies to engage providers and clients.
• Manage resources to enable consistent content across the full Alma support ecosystem.
• Analyze and optimize content performance using data.
• Provide end-to-end project management for technical writing requests.
• Develop future support content strategy and iterate over time.

Requirements

• 3-5 years of content experience in a complex and nuanced technical field.
• Expertise in presenting highly technical subject matter in an engaging, accessible voice.
• Solid project management skills, overseeing the end-to-end content lifecycle.
• Ability to manage multiple content projects simultaneously.
• Experience using data to gather customer insights and make recommendations.
• Cultural humility and excellent communication skills.

Benefits

• Remote-first company.
• Health insurance plans through Aetna and MetLife.
• 401K plan (ADP).
• Monthly therapy and wellness stipends.
• Flexible PTO.
• Comprehensive parental leave plans.