Back Office Representative - Remote

Overview

The Back Office Representative role at National General involves providing essential support to customers and business partners in the insurance sector, ensuring accurate processing of documentation and maintaining high standards of customer service.

In Short

• Process insurance-related documentation and data.
• Provide service and support to customers and business partners.
• Utilize multiple systems for task completion.
• Ensure accuracy and completeness of database information.
• Handle complex customer interactions.
• Identify process improvement needs.
• Work collaboratively with internal and external teams.
• Full-time on-site position in Tijuana, Baja California.
• Requires high school diploma or equivalent.
• Must be fully bilingual in English and Spanish.

Requirements

• High School Diploma or Equivalent.
• Ability to multi-task effectively.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Professional verbal and written communication skills.
• Ability to navigate through multiple systems.
• Fully bilingual (English/Spanish) is required.

Benefits

• Full pay during training.
• Nine days of Paid Time Off (PTO).
• Weekly food vouchers of $316 MXN.
• Life and burial insurance.
• On-site wellness center.
• Employee referral program.
• Monthly activities and celebrations.
• Special discounts at establishments.