Claims Service Representative - Remote

Overview

The Claims Service Representative at Allstate is responsible for handling first notice of loss reports for non-complex auto and property claims, ensuring an exceptional customer experience while providing guidance and support throughout the claims process.

In Short

• Handle First Notice of Loss (FNOL) calls for Auto and Property customers.
• Provide guidance and answer customer inquiries regarding claims.
• Document details concerning a loss accurately.
• Explain the claims process and next steps to customers.
• Ensure customer satisfaction through exceptional service.
• Work in a flexible home-based environment.
• Support community involvement and charitable initiatives.
• Participate in employee development and growth opportunities.
• Contribute to a diverse and inclusive workplace culture.
• Join a company recognized for its commitment to employee welfare.

Requirements

• 1 year of customer service experience.
• 1 year of experience in auto/property claim adjusting.
• Strong oral and written communication skills, preferably multilingual.
• Ability to work efficiently under pressure.
• Competency in providing exceptional customer service.
• Empathetic approach to customer interactions.
• Detail-oriented and organized.
• Willingness to adapt to a flexible work environment.
• Commitment to community service and giving back.
• Open to workplace accommodations as needed.

Benefits

• Flexible Work Arrangements.
• Employee discounts on insurance products.
• Good Office program reimbursement for office equipment.
• Student Loan Payment Matching Program.
• Comprehensive Retirement Savings Program.
• Annual Wellness allowance for health improvement.
• Personal reflection day.
• Tuition Reimbursement.
• Opportunities for community involvement.
• Supportive and inclusive corporate culture.