Outside Adjuster Senior Consultant I - Complex OA - Remote

Overview

The Senior Consultant I is responsible for investigating, negotiating, and settling complex property damage and liability insurance claims while providing exceptional customer service.

In Short

• Investigate and settle complex insurance claims.
• Travel to loss sites for thorough analysis.
• Communicate effectively with customers via phone, email, and video chat.
• Negotiate settlements with customers and vendors.
• Utilize tools for claim assessment and documentation.
• Maintain accurate records in claims systems.
• Provide excellent customer service and support.
• Participate in ongoing training and development.
• Must be able to travel and handle virtual claims across Texas.
• Mandatory residency in Texas required.

Requirements

• 4 years of experience as an outside adjuster preferred.
• Experience with claims over $25,000.
• Proficiency in Xactimate and estimating software.
• Strong critical thinking and technical skills.
• Excellent communication and interpersonal skills.
• Detail-oriented and organized.
• Valid driver's license and ability to travel.
• Ability to carry a 50-pound ladder.
• Willingness to undergo background checks for licensing.
• Must complete 2 weeks of training in Wheeling, IL.

Benefits

• Competitive pay with ongoing support for career development.
• Flexible scheduling and time off policy.
• Comprehensive benefits including healthcare and retirement plans.
• Education reimbursement programs.
• Eligibility for a $1000 sign-on bonus with active licenses.
• Potential qualification for a company car.
• Mileage reimbursements for personal vehicle usage.
• Initial and ongoing training provided.
• Supportive work environment fostering inclusivity.
• Opportunities to impact the community positively.