Claims Resolution Specialist - Remote

Overview

As a Claims Resolution Specialist at Allstate, you will play a crucial role in assisting customers through the claims process, utilizing innovative tools and technology in a collaborative environment.

In Short

• Engage with customers to understand their needs and provide empathetic service.
• Handle high-volume inquiry calls to assist customers with their claims.
• Document all actions taken in the claims process accurately.
• Communicate with customers and third parties regarding claims information.
• Work in a fast-paced environment with flexible hours, including weekends.
• Available to work 24/7, including holidays.
• Participate in paid training sessions.
• Utilize provided technology equipment for remote work.
• Enjoy competitive paid time off and other benefits.
• Must maintain a distraction-free workspace at home.

Requirements

• High school diploma or GED.
• 1 year of customer service experience preferred.
• Strong organizational and multitasking skills.
• Excellent communication and problem-solving skills.
• Proficiency with computer technology.
• Ability to work independently and in a team environment.
• Must be available to work weekends and holidays.
• Internet connection and dedicated workspace required.
• Position not available in California, Alaska, Hawaii, or Puerto Rico.

Benefits

• Compensation of $17.50/hr, with geographic differential for premium zip codes.
• Paid training with technology equipment provided.
• Competitive paid time off based on start date.
• Tuition reimbursement opportunities.
• Cafeteria style health insurance starting day one.
• 401K match and pension plan.
• Volunteer opportunities with matching donations.
• Access to Allstate benefits package.