Customer Support Specialist with Hungarian and Slovak - Remote

Overview

MALL.SK, part of the Allegro Group, is rapidly growing and building a leading international e-commerce brand in Central Europe. We aim to create the e-shop of the future, providing the best and most innovative services and exceptional customer experience.

In Short

• Work 100% from home.
• Handle customer inquiries primarily for the Hungarian and partially for the Slovak market.
• Maintain and develop great relationships with customers.
• Communicate via phone and email.
• Record customer information in internal systems.
• Represent and build the company's image.
• Enjoy meaningful work that can be challenging but rewarding.
• Receive thorough training and support.
• Career advancement opportunities available.
• Flexible working hours within customer service hours.

Requirements

• Customer-oriented mindset.
• Fluent in Slovak and Hungarian, both spoken and written.
• Active approach and responsibility for achieving results.
• Ability to learn and apply new information.
• Quality orientation and professional performance.
• Problem-solving skills focused on customer assistance.
• Time flexibility for shift work.
• Knowledge of English is an advantage.

Benefits

• Great team of managers and colleagues.
• Comprehensive training process.
• Career progression opportunities.
• Variable salary based on customer care quality.
• 20 or 25 days of vacation plus 5 additional days.
• 3 sick days.
• Volunteer day.
• Meal card or salary contribution.
• Multisport card.
• Anniversary bonus.