Customer Relationship Manager - Remote

Overview

The Customer Relationship Manager (CRM) at Allegion serves as the primary point of contact for assigned customer accounts, managing service requests, performance reporting, and ensuring customer satisfaction.

In Short

• Act as the primary liaison for customer accounts.
• Handle inquiries via email, phone, and customer portals.
• Participate in customer conference calls to review service delivery.
• Document updates and communications in work orders.
• Run daily reports and ensure data accuracy.
• Manage Preventative Maintenance (PM) programs.
• Review and resolve billing reports.
• Communicate effectively with customers and field teams.
• Work collaboratively across teams.
• Travel minimally for customer meetings or training.

Requirements

• Bachelor’s degree or relevant experience.
• 1–2 years in customer service or account management.
• Experience with Microsoft Dynamics (D365).
• Excellent communication skills.
• Strong organizational skills.
• Analytical skills for interpreting reports.
• Proactive problem-solving mindset.
• Ability to manage multiple priorities.
• Familiarity with MS Office programs.
• Legal authorization to work in the USA.

Benefits

• Health, dental, and vision insurance coverage.
• Unlimited Paid Time Off.
• 401K plan with a 6% company match.
• Health Savings Accounts and Flexible Spending Accounts.
• Disability and life insurance coverage.
• Tuition reimbursement.
• Voluntary wellness program with rewards.
• Employee discounts through Perks at Work.
• Opportunities for community involvement.
• Support for professional development.