Customer Service Representative - Remote

Overview

AJ Quality Cleaning, INC., a leading provider in the Facilities Services industry, is seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team in a remote capacity. As a Customer Service Representative, you will play a pivotal role in ensuring our clients have an exceptional experience with our cleaning services.

In Short

• Respond to customer inquiries via phone, email, and online chat in a timely manner.
• Resolve customer complaints and issues with a professional and courteous approach.
• Maintain detailed records of customer interactions and transactions.
• Educate customers on our services, pricing, and promotions to enhance their understanding.
• Coordinate with cleaning teams to schedule services based on customer requests and operational capabilities.
• Assist in the development of customer satisfaction surveys and gather feedback for continuous improvement.
• Work collaboratively with other departments to ensure a seamless customer experience.

Requirements

• Strong communication skills.
• Patience and a keen problem-solving ability.
• Customer-centric approach that prioritizes client satisfaction.
• Ability to work remotely and collaborate with teams.

Benefits

• Opportunity to build a career with a company that values integrity and excellence.
• Work from home flexibility.
• Contribute to creating cleaner, healthier environments for clients.