Customer Support Representative - Remote

Overview

We are looking for a Customer Support Representative who is prepared to contribute to the next chapter of our company's growth.

In Short

• Resolving all types of support issues received via ticketing system, chat or phone.
• Managing issue tickets via Jira, communicating with the Development and QA to resolve these issues in a timely manner.
• Support customers by providing helpful information, answering questions, and responding to complaints.
• Being the front line of support for clients and customers, help ensure they are satisfied with products, services, and features.
• Manage large amounts of incoming inquiries.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Meet personal/team targets.
• Follow communication procedures, guidelines and policies.
• Go the extra mile to engage customers.

Requirements

• Efficient and detail-oriented.
• Great at prioritization.
• Excellent communication skills.
• Passionate about finding solutions to difficult problems.
• Ability to work alongside other Support Specialists.
• Experience in customer service.

Benefits

• Opportunity to work in a growing tech company.
• Collaborative team environment.
• Chance to contribute to the company's growth.