Onboarding Lead - Remote

Overview

The Onboarding Lead will own the end-to-end onboarding experience for new AirGarage partners, ensuring a smooth transition to AirGarage’s platform.

In Short

• Own the onboarding process from deal closure to go-live.
• Coordinate across teams to meet launch dependencies.
• Serve as the main point of contact for partners throughout onboarding.
• Manage communications and set clear expectations.
• Drive internal execution and accountability among teams.
• Gather feedback to continuously improve the onboarding experience.
• Develop high-quality onboarding materials for partners.
• Implement process improvements for efficiency.
• Collaborate with cross-functional teams to document best practices.
• Maintain a library of onboarding resources.

Requirements

• 3+ years of experience in partner success or project management.
• Exceptional communication and interpersonal skills.
• Strong project management skills with a track record of success.
• Ability to think critically and solve problems proactively.
• Genuine desire to create great experiences for partners.

Benefits

• Equity in the business.
• Remote work flexibility.
• Health insurance coverage.
• Home office setup support.
• Unlimited PTO policy.
• 401k retirement savings program.
• Team off-sites twice a year.
• Opportunities for personal growth and learning.
• Commitment to diversity and inclusion.