Telecom Tier 1 Support - Remote

Overview

The Telecom Tier 1 Support role involves troubleshooting telecom issues and providing exceptional customer service in a 24/7 environment.

In Short

• Ability to troubleshoot Layer 1 and Layer 2 circuit issues.
• Manage tickets and troubleshoot with CLECs and ILECs.
• Engage with vendors on hardware and software issues.
• Manage customer trouble tickets through a ticketing system.
• Provide detailed and timely ticket updates.
• Experience with network monitoring tools is a plus.
• Experience with SD-WAN technologies is a plus.
• Work in a 24/7 shift operation environment.
• Router experience (Cisco, Adtran, Juniper) is a plus.
• General knowledge of Firewalls and Meraki is a plus.

Requirements

• Minimum of one year of Telecom Technical Customer Support experience.
• 1+ years of experience resolving telecom technical issues.
• Strong knowledge of WAN technologies.
• Working knowledge of Cisco, Juniper, and Adtran routers.
• Prior experience with CLECs.
• Prior experience with T1, Fiber & DS3 repair.
• Basic experience with network topology.
• Understanding of Call Flows.
• Excellent attention to detail and writing skills.
• Familiar with SIP and RTP protocols.

Benefits

• Opportunity to work with a leading telecom provider.
• Gain experience in a fast-paced environment.
• Work with a supportive team.
• Access to training and development opportunities.
• Potential for career advancement.