1st Tier Support- LATAM - Remote

Overview

HyperGuest is looking for a 1st tier support to join our team in LATAM!

In Short

• Provide information and advice to users on connection and distribution types
• Proactively connect with clients to troubleshoot technical issues
• Investigate problems and guide customers through troubleshooting processes
• Respond to incoming requests for assistance via email
• Ensure excellent service and high customer satisfaction
• Maintain client relationships through product support
• Report customer feedback/issues to relevant departments
• Take ownership of work and enhance support processes

Requirements

• Excellent English and Spanish both written and spoken
• Previous experience in SaaS hospitality is a plus
• Experience with ticketing systems management such as Zoho
• Experience in managing customer inquiries and resolving technical issues
• Positive attitude and sense of responsibility
• Strong communication skills and customer-centric approach
• Ability to handle difficult situations politely
• Familiarity with hospitality industry practices is a plus

Benefits

• Opportunity to work in a dynamic team
• Remote work flexibility
• Professional development opportunities
• Engaging work environment