Customer Support Specialist - German Speaking - Remote based in Portugal

Overview

As a Customer Support Specialist at Aircall, you will be an advocate for customers, helping them navigate product features and resolve technical issues.

In Short

• Work closely with clients to identify and solve their questions and concerns.
• Collaborate with a global support team to ensure customer satisfaction.
• Opportunities for growth within the company.
• Encouragement for continuous learning and development.

Requirements

• 1+ year of experience in a SaaS B2B customer support role.
• Fluency in English and German; additional languages are a plus.
• Excellent written and verbal communication skills.
• Familiarity with ticketing tools and CRM systems.
• Strong technical aptitude and problem-solving skills.
• Ability to manage time effectively and prioritize tasks.
• Empathy and willingness to work in a multilingual environment.

Benefits

• Competitive salary package and benefits.
• Work-life balance and a supportive work environment.
• Opportunities for professional growth and learning.
• Diverse and multicultural team.