Platform Product Manager, Community Support - Remote

Overview

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

In Short

• Lead the strategy and evolution of Airbnb's Help Center.
• Establish a vision for a scalable and inclusive help platform.
• Incorporate AI tools to enhance user experience.
• Streamline help experiences for users across multiple platforms.
• Measure Help Center performance using data-driven insights.
• Develop product roadmap and build consensus for execution.
• Collaborate with engineering, design, and operations teams.

Requirements

• 5+ years of experience in product management.
• Proven history of managing large-scale digital platforms.
• Ability to craft a compelling product vision.
• Experience with AI technologies in product development.
• Success in building consumer-facing products for diverse users.
• Exceptional collaboration and influencing abilities.
• Strong judgment and decision-making skills.
• Skilled at interpreting data for actionable insights.

Benefits

• Competitive salary range of $177,000 - $208,000 USD.
• Potential for bonuses and equity.
• Employee travel credits.
• Commitment to diversity and inclusion.
• Supportive work environment.