Senior Data Analyst, Growth (Retention) - Remote

Overview

As Airalo’s Senior Data Analyst, Growth, you will specialize in retention analytics to analyze customer behavior, design experiments, and improve engagement, retention, and loyalty.

In Short

• Analyze retention KPIs including churn, repeat purchase, LTV, and cohort performance.
• Partner with lifecycle marketers to design and evaluate experiments across email, push, and SMS.
• Build dashboards that track customer journey performance across acquisition, activation, and retention.
• Segment audiences and recommend personalized engagement strategies.
• Support predictive modeling to identify at-risk customers and high-value cohorts.
• Provide insights to improve onboarding, win-back, and loyalty campaigns.
• Collaborate with product, content, and data science teams to improve customer experience.

Requirements

• 4+ years of experience in lifecycle/retention marketing analytics, CRM analytics, or related field.
• Strong proficiency in SQL and foundational experience with Python for customer data analysis.
• Experience with lifecycle/CRM platforms (Braze, Klaviyo, Iterable, HubSpot, CleverTap or similar).
• Understanding of retention KPIs and experimentation best practices.
• Ability to analyze large datasets and translate findings into actionable strategies.
• Clear communication skills and ability to work cross-functionally.
• A data-driven, curious, and collaborative mindset.

Benefits

• Health Insurance
• Work-from-anywhere stipend
• Annual wellness & learning credits
• Annual all-expenses-paid company retreat in a gorgeous destination
• Other benefits